Air Rider Return Policy

Air Rider knows how hard it can be to make a purchase over the Internet or by phone. Not having the opportunity to see and touch something before you buy it can be disconcerting at best. For this reason we at Air Rider have implemented a return policy that we feel will be fair for both Air Rider and the Customer.

 Air Rider will refund the entire purchase price (less shipping and handling) on any product returned to Air Rider within 48 hours from the time customer accepts delivery.

Air Rider will refund the entire purchase amount (less shipping and handling and a 10% restocking fee) for any items returned to Air Rider (except gel pads) within 30 days from the time customer accepts delivery. Gel Pads fall under this same rule except a 20% restocking fee will be imposed. 

Certain rules must be met before product can be returned to Air Rider for credit.

• You must call customer service to get an RGA number (returned goods authorization), or you can fill out this form.

• The product must be in new or like new and resellable condition.

• The product must be in original packaging.

•  A copy of the original sale slip must accompany the product.

Personal items such as do-rags, helmet liners, headskins, helmets, socks, gloves, and any other item Air Rider chooses to sell which comes in contact with your body are nonrefundable.

Sales tax on any item purchased from Air Rider, at any rally attended by Air Rider, out side of the state of Tennessee is not refundable.   You can file with the state the item was purchased in directly for a sales tax refund.

Any of Air Rider's many electronic items that have been installed and used will be subject to a 20% restocking fee.  Further, any electronic item that has been altered (i.e : cutting or splicing wires, painting, or in any way rendering the product unfit for resale) by the customer or any agent acting for the customer will not refundable at all.

Air Rider hopes you understand the need to put such policy in place to protect both our company and our customers. We hope you will find our return policy to be a fair one for both. We at Air Rider are committed to doing everything in our power to insure our customers satisfaction with our product and service. The above policy may be subject to change from time to time without notice.

Return